Customer Service Charter
|~ Printing||~ Printing Industry Support Services||~ Variable Data in Colour or Black and White|
|~ Stationery||~ Graphic Design||~ Programming|
|~ Print Broker||~ Bookbinding||~ Mailing insertion and delivery|
Our Customers Include:
~ State Government Departments and Agencies
Our Service Standards Include:
~ We will: — respond to our customer enquiries in a prompt and courteous manner
Suggestions and Complaint Procedures: We welcome and encourage feedback from our customers as this assists us in identifying opportunities to continually improve our product range and existing high levels of product quality and customer service.
Customer feedback is highly regarded as it enables us to build customer loyalty and therefore long-term business strength and viability. Please let us know if you find our service is satisfactory or if our service standards fail to meet our guarantee.
Feedback can be made by telephoning 6233 3168 or facsimiles to 6233 5151
We also undertake market research in an endevour to ensure we keep abreast of our customer requirements and to maintain and continually improve our service delivery standards.