Customer Service Charter
Our Vision: Print Applied Technology Pty Ltd will set the standard of excellence in the Tasmanian Printing Industry by providing our customers with superior levels of performance, service and support at competitive prices. Superior customer service together with competitive prices are recognised as essential keys to building customer loyalty and business value.
Our Values: Print Applied Technology Pty Ltd operates under the guidance of six core values, which we believe are the essence for achieving success. These values provide us with a sense of common direction and guidelines for our day-to-day behaviour.
~ We greatly value our customers and respect their wishes at all times
~ We provide quality and excellence in all that we do
~ We highly value, respect and empower our employees
~ We provide value to our shareholders
~ We abide by sound social and environmental principles
~ We make every endeavour to support and foster the further development of the Tasmanian Community
Our Commitment to Service is:
~ Our service will be based on Quality, Efficiency and Value for Money
~ We will fully co-operate with our customers to ensure customer satisfaction is achieved
~ We will communicate openly and honestly and be accountable for our actions
~ We will maintain confidentiality
~ We will work enthusiastically with our customers in an endeavour to achieve enhanced benefits to their organisations
~ We will maintain quality certification to International Standard AS/NZS ISO 9001:2008
~ We will maintain a certified Environmental Management System.
Our Products and Business Services Include: |
| ~ Printing |
~ Printing Industry Support Services |
~ Variable Data in Colour or Black and White |
| ~ Stationery |
~ Graphic Design |
~ Programming |
| ~ Print Broker |
~ Bookbinding |
~ Mailing insertion and delivery |
| ~ Consultancy |
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Our Customers Include:
~ State Government Departments and Agencies
~ State Government Business Enterprises and State Owned Companies
~ Commonwealth Government Agencies
~ Local Government Bodies
~ Printing and Publishing Related Organisations
~ Commercial and Privately Owned Organisations
Our Service Standards Include:
~ We will: — respond to our customer enquiries in a prompt and courteous manner
~ We will: — provide accurate and timely advice
~ We will: — be responsive to customer requirements
~ We will: — maintain confidentiality and security over sensitive material
~ We will: — be honest and fair in all our dealings
~ We will: — act with integrity in all our dealings with all stakeholders
~ We will: — produce work to the agreed delivery timetable
~ We will: — guarantee the quality of our work
~ We will: — ensure that our staff are competent in servicing your requirements
Suggestions and Complaint Procedures: We welcome and encourage feedback from our customers as this assists us in identifying opportunities to continually improve our product range and existing high levels of product quality and customer service.
Customer feedback is highly regarded as it enables us to build customer loyalty and therefore long-term business strength and viability. Please let us know if you find our service is satisfactory or if our service standards fail to meet our guarantee.
Feedback can be made by telephoning 6233 3168 or facsimiles to 6233 5151
We also undertake market research in an endevour to ensure we keep abreast of our customer requirements and to maintain and continually improve our service delivery standards. |
